Refund policy

Return & Refund Policy

The Happy Parcel

At The Happy Parcel, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us at hello.thehappyparcel@gmail.com with your order number and a description of the issue.

Photos of the product and packaging may help us resolve the issue more quickly.

All purchases are protected by Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Change-of-Mind Returns

If you've changed your mind about a purchase, please contact us within 14 days of receiving your order.

Change-of-mind returns are considered on a case-by-case basis, depending on the product and applicable supplier conditions.

Products generally need to be unused, unopened and in their original packaging to qualify.

If a change-of-mind return is accepted, return shipping costs and any applicable restocking fees will be explained before you proceed.

These conditions do not affect your rights under Australian Consumer Law.

How to Request a Return

Please email hello.thehappyparcel@gmail.com with:

Your order number
The product you wish to return
Your reason for requesting a return
Photos, if relevant

We'll review your request and provide instructions on the next steps.

Please do not send items back without contacting us first. Return addresses vary depending on the product and supplier.

Refunds

Once your return or refund request has been assessed, we'll advise you of the outcome.

Approved refunds will be processed to your original payment method as soon as reasonably possible. Your bank or payment provider may take additional time to make the funds available.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Your consumer guarantee rights apply regardless of any change-of-mind return period, product packaging requirements or supplier warranty conditions.

Contact Us

For returns, refunds or order enquiries, please contact: